Return Policy
HOLIDAY PURCHASES MADE BY NOVEMBER 25TH
MAY BE RETURNED UNTIL JANUARY 16, 2026
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You can return your item within 30 days after purchase.
Email: returns@bolsanovahandbags.com
WE ARE NOT AFFILIATED WITH KAREN BAGS
our parent company is Karen Handbags LLC
Leather is a natural material and will, therefore, always have natural markings such as dents, scars, scratches, wrinkles, or blemishes. Irregularities in the texture or inconsistency in color are inherent to the material. Each bag is color dyed and washed, and the leather is softened to give each piece its vintage look. No two bags are exactly alike; as a result, the product shown on our website can vary.
Learn more about how our bags are made in this video.
If you wish to exchange or return an item, please email us at returns@bolsanovahandbags.com with your order details. We will provide a return label, and you may send the item back at no charge when using the original packaging.
To qualify for a full refund, items must be unused and in the same condition in which they were received.
Once your return is approved and processed, a refund will be issued to your original method of payment within 7 days.
Our return window is 30 days from the date of delivery. After 30 days, returns may be considered on a case-by-case basis, as our goal is always to ensure customer satisfaction.
International Returns:
Customers outside the continental United States are responsible for return shipping costs. Complimentary returns are available only for orders shipped within the U.S.
Please note: All sale items are final sale and cannot be returned or exchanged.